Shipping policy
Last updated: 4 August 2026
At TheGolferLab we deliver your order reliably, securely and transparently. This policy explains where we deliver, how long it takes, what shipping costs, how to track your parcel and how we handle delivery problems.
1. Delivery areas
This shipping policy applies to orders delivered to Switzerland, Germany and Austria. All orders are shipped with tracking and looked after by our customer support.
2. Order processing
Orders are processed and dispatched within 1 working day of receipt of payment. Processing and dispatch take place Monday to Friday, excluding public holidays. After dispatch you receive a shipping confirmation by email with a tracking number and a link to the carrier.
3. Shipping costs
To Germany, Austria and Switzerland we ship free of charge and trackable, with no minimum order value. All prices shown on the website include handling and delivery. No additional shipping, packaging or handling fees are added at checkout.
4. Delivery times
Estimated delivery times from receipt of the order:
Germany and Austria
- Processing time: 1 working day
- Transit time (shipping): 1-9 working days
- Estimated total delivery time: 2-10 working days
Switzerland
- Processing time: 1 working day
- Transit time (shipping): 1-4 working days
- Estimated total delivery time: 2-5 working days
Delivery times are estimates and may vary due to carrier operations, customs clearance or regional factors.
5. Carriers
Your parcel is shipped with tracking and delivered in the destination country: in Switzerland by Swiss Post, in Germany and Austria by DHL, Austrian Post or an equivalent trusted partner. All shipments are trackable from dispatch to delivery.
6. Order tracking
After dispatch you receive a tracking number by email. You can track your order at any time via the "Track your order" page in the footer of our website. Please allow up to 24 hours after dispatch for the tracking information to update.
7. Delays, customs and delivery problems
We work with reliable logistics partners, but delays can occasionally occur due to customs clearance, carrier disruptions or peak season. These factors are outside our control.
All prices shown include the applicable VAT. For deliveries within Switzerland no additional customs or import fees apply to you. For deliveries to Germany and Austria, import charges may apply depending on the applicable regulations; any such costs are shown to you at checkout where applicable.
Please make sure that your delivery address at checkout is correct and complete. We cannot provide a refund or replacement for shipments that fail to arrive because of an incorrect or incomplete address.
8. Missing or lost shipments
If your order has not arrived within 14 working days of the estimated delivery window, please contact us at support@thegolferlab.com quoting your order number. As soon as the carrier confirms a shipment as lost, you can choose between a free replacement or a full refund to your original means of payment.
9. Contact
YMJ Productions GmbH (trading as TheGolferLab)
Freie Strasse 45, 4001 Basel, Switzerland
Email: support@thegolferlab.com
Phone: +41 79 769 11 22
Opening hours: Monday to Friday, 09:00-17:00
Time zone: Europe/Zurich (CET/CEST)
Response time: within 24-48 hours