Payment information
Last updated: 19 July 2026
At TheGolferLab we want to make paying secure, simple and transparent. This policy explains which payment methods we accept, in which currency your order is billed and how we handle payment problems, refunds and your payment data.
1. Available payment methods
At TheGolferLab you can pay with the following payment methods:
- Visa
- Mastercard
- American Express
- UnionPay
- PayPal
- Klarna
- TWINT
- Apple Pay
The payment methods available for your specific order are shown to you at checkout. Apple Pay requires a compatible device or a supported browser. The availability of individual payment methods may also depend on your location and on your billing and delivery address.
2. Payment currency
Prices in our online shop are shown according to the delivery country: in euros (EUR) for deliveries to Germany and Austria and in Swiss francs (CHF) for deliveries to Switzerland. Payment is made in the currency shown at checkout. The total amount shown to you immediately before you complete the order is decisive.
If your means of payment is held in a different currency, your bank or payment service provider may convert the amount at the applicable exchange rate. Additional conversion or foreign transaction fees may apply. TheGolferLab has no influence on these fees and exchange rates.
3. Prices and total amount
All prices stated include the applicable VAT. Any shipping costs, taxes or other applicable charges are shown to you at checkout before you complete your order bindingly. The total amount shown there is the amount payable by you.
4. Due date and charging
The invoice amount is due upon completion of the order, unless stated otherwise for the selected payment method. The time of the actual charge or debit may vary depending on the payment method and payment service provider.
With some payment methods the amount may first be reserved or authorised on your account or means of payment and only be charged definitively afterwards.
5. Payment verification and order confirmation
After completing your order you receive an order confirmation at the email address you provided. This confirmation does not in every case mean that the payment has already been finally processed.
To protect our customers and to prevent fraud, payments may be checked automatically by the respective payment service provider. In exceptional cases this may delay processing. If we need further information or a payment cannot be confirmed, we will contact you using the contact details provided with the order.
6. Failed or declined payments
If a payment is declined or cannot be completed, the order may not be processed. In this case please check your payment details, your available balance or card limit and try again, or choose another payment method offered at checkout.
If an amount is temporarily shown as reserved despite a failed order, this reservation is usually released automatically by your bank or payment service provider. The duration depends on the respective provider.
7. Vouchers and discount codes
Vouchers and discount codes must be entered in the field provided before the order is completed. As a rule they cannot be applied retrospectively to an order that has already been completed. Only the number of codes permitted at checkout can be redeemed per order. Additional conditions may apply to the respective voucher or discount campaign.
8. Refunds
Approved refunds are generally made using the same payment method that was used for the original order. Payment to a different means of payment or account is usually not possible.
After we have initiated the refund it may take several working days, depending on your bank or payment service provider, until the amount is visible in your account. Further information on returns, withdrawal and refunds can be found in our withdrawal instructions.
9. Security and payment data
Payments are processed securely via the payment service providers integrated at checkout. As a rule TheGolferLab does not receive access to your full card or account details. The privacy and usage terms of the payment service provider you select may additionally apply to the payment process.
Further information on the handling of personal data can be found in our privacy policy. Please never send us full credit card numbers, card verification numbers, passwords or other sensitive payment data by email.
10. Changing or cancelling an order
If you would like to change or cancel your order, please contact us as soon as possible at support@thegolferlab.com. We cannot guarantee a change or cancellation once the order has already been processed or dispatched.
11. Contact
If you have questions about a payment, please quote your order number and the email address used for the order where possible.
YMJ Productions GmbH (trading as TheGolferLab)
Freie Strasse 45, 4001 Basel, Switzerland
Email: support@thegolferlab.com
Phone: +41 79 769 11 22
Opening hours: Monday to Friday, 09:00-17:00
Time zone: Europe/Zurich (CET/CEST)
Response time: within 24-48 hours